Garmes – In-Store Buy Program Terms & Conditions

Last updated: 01/09/2025
Canberra Garms PTY LTD, ABN 60 684 104 176, G16/27 Lonsdale St Braddon, 2612, contact@garmes.com.au

1) Who you are and what you promise

By submitting items (“Items”) to Garmes (“we/us”), you (“you/seller”) confirm that:

• The Items are authentic and not counterfeit, stolen, or prohibited.
• The contact details you provide are accurate and you consent to us contacting you by SMS/email for this transaction.

2) Intake

• We do a detailed assessment and set a resale price for each Item (what we would price it at in our store/online).
• Your payout choices on accepted Items are:
• Cash: 30% of our assessed resale price; or
• Store Credit: 50% of our assessed resale price (issued as store credit/gift card tied to your customer account; see Clause 5).
• We will notify you by SMS/email when your Quote is ready. Quotes are valid for 2 days from notification.
• We authenticate and grade condition. We may adjust or withdraw a quote if authenticity/condition differs from initial assessment.

3) Our right to accept, adjust or reject

We may reject any Item at our discretion (e.g., condition, brand, demand, authenticity). For accepted Items, our pricing is based on our expertise and current demand; it is not negotiable once set in the Quote unless re-inspection changes the result.

4) Title transfer

• Title to accepted Items passes to us when your payout is completed (cash/bank/store credit). Until then, Items remain yours.

5) Store credit specifics

• Store credit is issued to your customer account (or as a gift card if we choose). You may need to create or log in to an account to use it.
• Store credit is not redeemable for cash, not transferable, and may be used only for purchases with us (including POS).
• Expiry and usage follow our store-credit/gift-card policy and applicable laws. Where required by law, credit/gift cards will not expire for at least the minimum period required.
• If we later determine an Item was counterfeit or not as represented, we may reverse or adjust store credit and/or request return of goods purchased with that credit to the extent permitted by law.

6) Payment timing & methods

• Cash: paid in-store at time of acceptance.
• Bank/PayID: we aim to process within 1 business days after acceptance (bank delays may apply).
• Store credit: issued once acceptance is confirmed; available to use once it appears on your account/gift card.

7) Communication & authorisation

You authorise us to contact you by SMS/email for updates, quotes, and payment confirmations for this transaction. (Marketing messages are optional and require a separate consent.)

8) Acceptance in person & uncollected items

• You must return to our store within 48 hours of our notification to accept or reject your quote in person.
• If you do not attend within 48 hours, we will treat the items as uncollected and may, at our discretion, donate, recycle, resell, or otherwise dispose of the items to recover handling/storage costs. We are not liable for any loss you may suffer as a result. (Local laws may limit disposal rights; see our staff for details.)

9) Risk of loss; care of Items

We will take reasonable care of Items left with us. However, until title passes (see Clause 4), Items are left at your risk. To the extent permitted by law, our liability for loss/damage while in our custody is limited to the offered payout amount for the affected Items.

10) Counterfeit, fraud & misrepresentation

If we reasonably believe an Item is counterfeit, stolen, or misrepresented, we may refuse/withdraw an offer, report the matter, and retain the Item for law enforcement as required. If a counterfeit is discovered after payout, you agree to refund the payout on request (or allow us to offset against any store credit) and to cooperate with lawful investigations.

11) Returns & Finality

All purchases from you are final. Once paid (or credit issued) and title has passed, Items are not returnable to you.

12) Privacy

We collect and use your personal information to assess Items, communicate quotes, process payouts, prevent fraud, and meet legal obligations. We may verify your identity and record serial numbers/unique identifiers. Our handling of your data is subject to our Privacy Policy available on our website. We do not use your details for marketing unless you separately consent.

13) Governing law

These T&Cs are governed by the laws of ACT. Any disputes will be resolved in that jurisdiction’s courts.

14) Acceptance

By submitting this form you agree to these T&Cs and confirm you are the lawful owner of the Items.